Frequently Asked Questions

Everything you need to know about your celestial beauty haul.

Are your products cruelty-free and vegan?

Yes, Black Moon Cosmetics is 100% cruelty-free and vegan. We never test on animals, nor do we use any animal-derived ingredients in our formulas.

When will my order ship?

Orders are typically processed within 2-4 business days. During major launches or sales, processing may take up to 7 business days before shipping.

Do you offer international shipping?

We ship to most countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

What is your return policy?

Due to the hygienic nature of cosmetics, we do not accept returns or exchanges. If you receive a damaged or defective item, please contact our support team within 14 days.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay installments.